Anticipate their wishes
A cutting-edge digital platform for relational technology
We have made the strategic choice of cloud-based solutions to build and continuously evolve our digital platform for managing and optimizing the relationship with your customers, employees, and members.
Our platform meets the challenges of digitalization of custom concierge service by offering an optimized experience for our members: everyone is free to access the services offered whenever they want, with just a few clicks or a simple call.
Thanks to cutting-edge relational technologies, our teams gain in responsiveness and efficiency.
CUSTOMIZED RELATIONAL PROGRAMS
The promise of a limitless experience for your members
The concierge digital platform offers an optimized interactive experience. It allows members to access concierge services whenever they want, with just a few clicks or a simple call. All of the assets of your concierge program are deployed as white-label solutions, respecting your identity, positioning, and values.
A 360° relational approach that opens up new horizons
To boost the visibility and use of concierge services, we adopt a 360 marketing strategy to ensure easy access to concierge services for members and the efficient and personalized handling of their requests by lifestyle advisors. The implementation of such a strategy is based on the activation of several communication channels (digital portals, applications, chatbots) and the creation of always-relevant content. By setting up a concierge service for your most valuable members, you build their loyalty and continuously enrich your knowledge of their experiences and user profiles.
Solutions that meet high service quality requirements
This service platform allows our lifestyle advisors to design personalized proposals through intelligent information management while respecting the highest service quality requirements. Our teams gain in responsiveness and efficiency, and our members in satisfaction level.
Marketing expertise based on data
Thanks to marketing expertise based on data, our members receive relevant offers, personalized responses, and an optimized customer experience from their concierge service.
We offer several à la carte services, such as:
- implementation of targeted marketing actions (welcome calls to present concierge services, newsletters, etc.)
- Sending satisfaction surveys
- Exploitation and interpretation of data - shared with you through quarterly and annual reports and committees
Other actions can be carried out jointly with you.
Your program and its data under high security
Data security, a priority and strategic issue at Europ Assistance and Generali Concierges Services, is at the heart of our concerns. Thus, all data is stored in Europe, in compliance with GDPR directives. We apply the PCI-DSS certification, the highest standard in terms of data protection and respect for privacy
Designing a customized program for you based on our three areas of expertise
Lifestyle advisors, experts, attentive to all types of requests, 24/7, trained in the codes of luxury and excellence relationships.
Exclusive access to numerous advantages, privileges, and unique and unprecedented experiences.
Christophe MichotChief Information Officer
“To optimize the customer relationship and provide impeccable service quality, we have made the choices for innovative and performing technological and digital solutions.
Thanks to a multichannel approach and an efficient CRM platform, we are able to offer the best customer experience with the greatest agility.”
Arnaud GueritAccount Executive, Salesforce
“More than ever, brands want to offer augmented, hyper-personalized and multichannel services, relying on a unique view of customer data. It is with this in mind that Generali Concierge Services, a key player in the concierge world, has chosen the Salesforce Customer 360 platform.
The goal: to create an offering where customer knowledge is decisive in order to offer a personalized, human and high-quality relationship to each beneficiary. To learn more about our partnership.”